Introduction

Mastrella ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

Fill out a contact or quote request form
Subscribe to our newsletter
Book our services
Communicate with us via email or phone

This information may include:

Name
Email address
Phone number
Address
Property details
Service preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and your visit, including:

IP address
Browser type and version
Pages visited and time spent
Referring website
Device information

How We Use Your Information

We use the information we collect to:

Provide and improve our services
Respond to your inquiries and requests
Send you quotes and service information
Process bookings and payments
Send marketing communications (with your consent)
Analyze website usage and improve user experience
Comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Service providers who assist in our operations
Professional advisors (lawyers, accountants)
Law enforcement when required by law

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Rectify inaccurate data
Request erasure of your data
Restrict processing of your data
Data portability
Object to processing
Withdraw consent at any time

Cookies

Our website uses cookies to enhance your browsing experience. You can control cookies through your browser settings.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: hello@mastrella.co.uk
Phone: +44 7383 813001
Address: 123 Property Street, London, SW1A 1AA

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.